Privacy Policy

Last Updated: March 21, 2025

SmartyMoves ("we," "us," or "our"), operated by Britania Logistics LTD (Company No: 12660219), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (www.smartymoves.com) or use our removal services across Greater Manchester and the UK. By using our website or services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of personal data:

Personal Information: Name, email address, phone number, and postal address provided when you request a quote, contact us, or book a service.
Service-Related Data: Details about your move (e.g., addresses, move date, property type) submitted via forms.
Usage Data: Information about how you interact with our website, such as IP address, browser type, pages visited, and time spent, collected via cookies and analytics tools.
Communication Data: Records of correspondence (e.g., emails or calls) when you contact us.

2. How We Use Your Information

We use your data for the following purposes:

To provide and manage our removal services across Greater Manchester and beyond.
To process quote requests and bookings efficiently.
To communicate with you about your move or inquiries.
To improve our website and services through analytics.
To comply with legal obligations (e.g., tax or regulatory requirements).

3. Legal Basis for Processing

We process your data based on:

Contract: To fulfill our service agreement with you.
Consent: When you provide explicit consent (e.g., for cookies).
Legitimate Interest: For improving our services and communication.
Legal Obligation: To meet regulatory requirements.

4. How We Share Your Information

We may share your data with:

Service Providers: Third parties (e.g., Google Analytics, payment processors) that assist with our operations, subject to strict confidentiality agreements.
Legal Authorities: If required by law or to protect our rights.
Business Transfers: In case of a merger, acquisition, or sale of assets (with prior notice).

We do not sell your personal data to third parties.

5. Data Retention

We retain your data only as long as necessary:

Data Type	Retention Period
Personal Information	2 years after service completion (for tax and legal purposes)
Usage Data	90 days (for analytics)
Communication Data	2 years (unless ongoing relationship)

6. Your Rights

Under GDPR and UK data protection laws, you have the right to:

Access: Request a copy of your data.
Rectification: Correct inaccurate data.
Erasure: Request deletion of your data (where applicable).
Restriction: Limit how we use your data.
Portability: Receive your data in a portable format.
Object: Oppose processing based on legitimate interests.

To exercise these rights, contact us at smartymoves@gmail.com.

7. Cookies and Tracking

We use cookies to enhance your experience. See our Cookie Policy for details.

8. Data Security

We implement reasonable security measures (e.g., encryption, secure servers) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

Your data is primarily processed in the UK. If transferred outside the EEA (e.g., via third-party tools), we ensure adequate safeguards (e.g., Standard Contractual Clauses).

10. Changes to This Policy

We may update this Privacy Policy. Changes will be posted here with an updated “Last Updated” date.

11. Contact Us

For questions or to exercise your rights, contact:

Email: smartymoves@gmail.com
Phone: +44 751 0077 183
Address: 13 Woodhouse Road, Manchester, M22 1PZ, UK

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